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Refund and Cancellation

Welcome to www.flinkk.io (“Website“) and Flinkk, SaaS Platform that links to these Terms and Conditions (“T&C“), to provide online access to information about Flinkk referred to as “SaaS Platform“ “Platform“ “Application”, “Products”, “Services”, and opportunities we provide, hereafter referred to as “Flinkk”, “We”, “Us”, or “Our” to the Users referred to as “you“, “yours“, “Customer” and/or “Users”. Flinkk is operated and managed by CampEd Solutions Pvt. Ltd., a private limited company established under the Companies act of 1956 India having it’s registered office at No.11, Kurinji Road, Annamalai Nagar Trichy, Tamilnadu, India -620018.

Thank you for choosing our software products and services. We strive to provide the best user experience and customer satisfaction. However, we understand that there may be situations where you need to cancel a purchase or request a refund. This Refund and Cancellation Policy outlines the guidelines and procedures for such cases.

Cancellation Policy

1. Subscription-Based Services

  • You may cancel your subscription at any time.

  • Upon cancellation, you will retain access until the end of your billing cycle.

  • No further charges will be incurred after cancellation.

  • To cancel, follow the instructions in your account settings or contact our support team.

2. Perpetual License Products

  • Perpetual license products are one-time purchases and are not eligible for cancellation.

  • Refunds may be available as outlined in the Refund Policy below.

Refund Policy

1. Eligibility for Refund

We offer refunds under the following conditions:

  • Technical Issues: If significant technical or compatibility issues prevent proper software functioning, and our support team cannot resolve the issue within a reasonable timeframe.

  • Dissatisfaction: If you are unsatisfied with our software’s features or performance and have provided constructive feedback to our support team.

  • Unauthorized Charges: If an unauthorized transaction is detected on your payment method.

2. Refund Process

To request a refund:

  1. Contact Support: Submit a request with details, including order number, purchase date, and reason.

  2. Evaluation: Our team will assess the request based on the eligibility criteria.

  3. Approval & Processing: If approved, the refund will be processed within 5-7 business days to the original payment method. Processing times may vary depending on your financial institution.

  4. Software Deactivation: Approved refunds require software uninstallation and deactivation. Continued use may result in legal action.

Exclusions

Refunds will not be issued for:

  • Change of Mind: If the software is functioning as intended with no technical issues.

  • Third-Party Purchases: If purchased from a third-party vendor, their refund policy applies.

Policy Updates

We reserve the right to update this policy without prior notice. The latest version will always be available on our website.

For any questions, please contact our customer support team at hello@flinkk.io.

Thank you for choosing Flinkk!